Introduction
This Privacy Policy describes how Turfadda Digital Services and its affiliates (collectively "Turfadda Digital Services, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://turfadda.com/ (hereinafter referred to as Platform).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to:
- Personal data provided during sign-up/registration: name, date of birth, address, telephone/mobile number, email ID.
- Sensitive personal data (with your consent): bank account or credit/debit card information, payment instrument information.
- Biometric information: facial features or physiological information (to enable certain features when opted for).
- Tracking data: behavior, preferences, and other information you choose to provide on our Platform.
Security Warning: If you receive an email or call from a person claiming to be Turfadda Digital Services seeking sensitive data like debit/credit card PIN, net-banking or mobile banking password, please do not provide such information. Report any such incidents to appropriate law enforcement agencies.
Usage of Data
We use personal data to provide the services you request. Other uses include:
- Assisting sellers and business partners
- Handling and fulfilling orders
- Enhancing customer experience
- Resolving disputes and troubleshooting
- Informing about offers and updates
- Detecting and protecting against fraud
- Conducting marketing research
- Enforcing terms and conditions
Sharing of Information
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal data to third parties such as sellers, business partners, logistics partners, and payment processors to facilitate our services. We may also disclose data to law enforcement or government agencies when required by law or in good faith belief that such disclosure is necessary to respond to legal processes.
Security Precautions
To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. We adhere to security guidelines to protect your information and offer the use of a secure server.
Note: While we strive for absolute security, transmission of information over the internet carries inherent risks for which users accept the implications.
Data Deletion & Retention
You have an option to delete your account by visiting your profile and settings on our Platform. We retain your personal data for no longer than is required for the purpose for which it was collected or as required under applicable law.
Contact Information
Grievance Officer
Jaskirat Singh
Co-Founder, TurfAdda Digital Services
Availability
Monday - Friday
09:00 - 18:00
For consent withdrawal, please use subject line: “Withdrawal of consent for processing personal data”